FAQs

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How long after I make a reservation is it cancelled if I don’t make payment?
• Reservations without payment are automatically cancelled after 24 hours if payment is not received.

What time is check-in and check-out at Isimen Hotel?
• Check-in time is from 2:00 PM, and check-out time is by 12:00 PM.

Can I modify my booking after confirmation?
• Yes. Booking modifications are allowed based on availability. Please contact the reservation team for assistance.

Is there a parking space at Isimen Hotel?
• Yes. Parking spaces are available at the property.

Is breakfast included in the room rate?
• Yes. Complimentary breakfast is included in all room rates unless stated otherwise.

Do you offer airport pickup and drop-off services?
• Yes. Airport pickup and drop-off can be arranged on request at an additional charge.

Are pets allowed at Isimen Hotel?
• No. Pets are not allowed within the hotel premises.

Our Mission

We are committed to exceeding guest expectations by delivering genuine care, comfort, and warmth through impeccable facilities and personalized service. With a dedication to continuous learning, we adapt to an ever-changing world while upholding international standards fused with authentic African hospitality

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